Williamsburg, KY | [email protected] | LinkedIn
Overseeing and managing a technical support team, focused on release management and deployment. Developed internal support tools to aid our customer support team and release management strategies using REST APIs, C#, .NET, and SQL.
Directed a global support team. Led quarterly business reviews and provided support to over 250+ logistics customers, including strategic Fortune 500 companies.
Supported proprietary software for warehouse solutions. Developed reports using SSRS and Crystal Reports, and implemented software patches.
Monitored and supported server and network issues. Performed system recovery operations and provided ongoing network maintenance.
B.S. in Business Management Information Systems | University of the Cumberlands | 2010
Zendesk Administration
C#, .NET Core
SQL & T-SQL
REST APIs
Project Management
Leadership
Natural Language Processing (NLP)
Machine Learning Integration
Data Analytics & Visualization
Automation in Customer Support
AI-Driven Process Optimization
Cloud AI Services